Privacy Policy

Haringey Removals Privacy Policy

This Privacy Policy explains how Haringey Removals collects, uses, stores, and protects your personal data. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Haringey Removals customers and prospective customers within our service area, including individuals, households, landlords, letting agents, and businesses who request or use our removal and related services.

Who We Are

Haringey Removals is a removals and related services provider operating within the local area. For the purposes of data protection law, Haringey Removals is the data controller in relation to the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed.

Personal Data We Collect

We collect and process different categories of personal data, depending on how you interact with us and which services you use. This may include:

Identification and contact details such as name, postal address, service addresses for collection and delivery, and any alternative contact details you provide.

Service and booking information such as dates and times of moves, details of properties involved in the move, access and parking information, inventory or item lists you choose to share, special handling requirements, and notes relating to your booking.

Communication records such as enquiries, quotations, service confirmations, feedback, complaints, and any correspondence or notes of conversations.

Billing and payment information such as invoices, records of payments made, payment method used, and any relevant transaction references. We do not retain full payment card details; where payment is taken via a payment provider, card details are processed directly by that provider.

Website and usage data where applicable, such as basic technical data sent by your browser, and information about how you use our website where this is necessary for security, performance, or to respond to your requests.

How We Collect Your Data

We may collect personal data directly from you when you request a quotation, make a booking, contact us with questions, provide feedback, or otherwise communicate with us. We may also receive personal data indirectly if you are named as a contact person by another customer, or if a third party such as an estate agent or business client books services on your behalf.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection laws. The main purposes and lawful bases are:

To provide our services. We use your data to give quotations, make and manage bookings, plan routes and staffing, deliver your belongings, and handle any follow up. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To communicate with you. We use your contact details to respond to enquiries, confirm arrangements, provide updates, and manage any changes or issues. The lawful basis is performance of a contract and our legitimate interests in operating our business and ensuring good customer service.

To manage billing and payments. We process billing data to issue invoices, record payments, and maintain financial records. The lawful bases are performance of a contract, compliance with legal obligations related to accounting and taxation, and our legitimate interests in managing our business.

To improve and manage our services. We may use aggregated or de identified data from feedback, complaints, and service records to improve our processes, staff training, and customer experience. The lawful basis is our legitimate interests in developing and improving our services.

To comply with legal obligations. We may process and retain certain information where required by law, for example for tax, accounting, or insurance purposes, or to respond to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.

To protect our rights. Where necessary, we may process data to prevent fraud or misuse, to manage disputes, or to establish, exercise, or defend legal claims. The lawful basis is our legitimate interests in protecting our business and legal rights.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Booking and service records, including basic contact details and job details, are generally retained for up to six years after the end of our relationship with you. This aligns with typical limitation periods for legal claims and statutory accounting and tax recordkeeping requirements.

Invoices and payment records are retained for the periods required by tax and accounting laws, which may also be up to six years or longer if required by applicable legislation.

Routine enquiry information from prospective customers who do not proceed to a booking may be kept for a shorter period, typically up to two years, unless we are required to keep it for longer due to legal reasons or ongoing correspondence.

Where data is no longer needed, we will securely delete, anonymise, or otherwise remove it from our systems.

Data Processors and Sharing of Personal Data

We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf, or who are independent controllers where appropriate.

Data processors who may process your data for us include providers of IT services, customer management systems, secure data storage, and payment processing services. These processors act under our instructions, are bound by contractual obligations to protect your data, and may not use it for their own purposes.

We may also share data with professional advisers such as accountants or legal advisers where necessary for the running of our business, or with insurers where necessary in connection with claims.

Where required by law, regulation, or court order, we may share personal data with public authorities or law enforcement bodies.

If we are involved in a business reorganisation, sale, or transfer, we may share personal data with prospective or actual buyers or transferees, subject to appropriate confidentiality protections and in accordance with data protection laws.

International Transfers

Our core services are operated within the United Kingdom. If any of our service providers transfer personal data outside the UK or European Economic Area, we require them to ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses approved by relevant authorities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to conditions and exemptions in the law. You have the right to:

Access your personal data and receive information about how it is processed.

Request correction of inaccurate or incomplete personal data we hold about you.

Request deletion of your personal data where there is no good reason for us to continue processing it, subject to our legal and contractual obligations.

Object to processing based on our legitimate interests where you believe your fundamental rights and freedoms outweigh our interests.

Request restriction of processing in certain circumstances, such as where you contest the accuracy of the data or object to processing.

Request the transfer of certain personal data to you or another organisation in a structured, commonly used, and machine readable format where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on consent as the lawful basis for processing. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, staff training in data protection, secure storage systems, and procedures for handling and responding to potential incidents.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or the way we handle personal data. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.