Terms and Conditions
Haringey Removals Service Terms and Conditions
These Terms and Conditions set out the agreement between Haringey Removals (referred to as we, us or our) and the customer (referred to as you or your) for the provision of removal and associated services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Services means any removal, packing, unpacking, loading, unloading, storage, or related services that we agree to provide to you.
1.2 Goods means the items, belongings, furniture, equipment or other property that we are required to move, handle, pack, unpack, store or otherwise deal with.
1.3 Quotation means the written or electronic estimate provided by us setting out the price and scope of the Services.
1.4 Contract means the legally binding agreement between you and us, consisting of the Quotation and these Terms and Conditions, and any agreed written variations.
1.5 Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
2.1 We provide residential and commercial removal services, including local moves, longer-distance moves within the UK, and related services such as dismantling and reassembly of furniture, packing and unpacking, and short-term or long-term storage, where agreed in advance.
2.2 The exact scope of the Services will be set out in the Quotation. It is your responsibility to check that the Quotation accurately reflects your requirements before confirming your booking.
2.3 Any additional services requested on the day of the move that are not included in the Quotation will be charged at our prevailing rates and may be subject to availability of time, staff and vehicles.
3. Booking Process
3.1 You may request a Quotation by providing us with accurate information about the addresses involved, access arrangements, property size, approximate volume or list of Goods, preferred dates, and any special handling requirements.
3.2 Our Quotation is normally based on the information you provide, and may be given following a site visit, video survey, telephone call, or online form. If your information is incomplete or inaccurate, we reserve the right to amend or withdraw the Quotation.
3.3 Unless stated otherwise, a Quotation remains valid for 30 days from the date of issue, after which it may be subject to change.
3.4 Your booking is not confirmed until we have accepted your request in writing or electronically and, where required, received any deposit specified in the Quotation.
3.5 Any dates or times for the Services are offered in good faith but are not guaranteed. We will take reasonable steps to meet your preferred dates but may need to amend them in the event of unforeseen circumstances such as severe weather, traffic disruption, vehicle breakdown, staff illness or other events beyond our reasonable control.
4. Access and Parking
4.1 You are responsible for ensuring that suitable access and parking are available at both the collection and delivery addresses. This includes arranging any parking permits or suspensions required by the relevant local authority.
4.2 If we incur additional charges due to parking fines, penalties, or the need to park further away than reasonably expected, we may charge you for any extra time, labour or costs arising as a result.
4.3 You must inform us in advance of any access issues that may affect the Services, including narrow streets, low bridges, internal or external stairs, lifts, restricted loading areas, time restrictions, or property management rules.
5. Packing and Preparation
5.1 If you have booked a packing service, we will supply reasonable packing materials and carry out packing as described in the Quotation. We will take reasonable care in packing your Goods but cannot guarantee that items are suitable for transport where they were already fragile, defective, or in poor condition.
5.2 If you are packing your own Goods, you are responsible for ensuring that all items are safely and adequately packed, labelled, and ready for loading at the agreed time. We accept no liability for damage resulting from your inadequate packing.
5.3 You must empty and defrost fridges and freezers in good time before the move. We are not responsible for any food spoilage or water damage arising from failure to do so.
5.4 It is your responsibility to disconnect and reconnect appliances, including washing machines, dishwashers, cookers and electrical equipment, unless otherwise agreed in writing. We do not undertake specialist disconnection or plumbing services.
6. Items Not Accepted for Removal
6.1 Unless expressly agreed in writing, we will not carry or store the following:
a. Explosive, flammable, corrosive, or hazardous materials, including gas cylinders, petrol, paints, chemicals, or similar items.
b. Perishable or frozen foods, live plants or animals.
c. Illegal items or substances, or items that it would be unlawful for us to handle, transport or store.
d. Cash, jewellery, watches, precious metals, stones or similar high-value items.
e. Important documents such as passports, financial documents, deeds or certificates.
6.2 If you include any of the above items without our knowledge and consent, we shall have no liability for any loss, damage or deterioration in relation to them, and you shall be responsible for any resulting loss, damage, expense or fine incurred by us.
7. Price and Payment
7.1 The price for the Services will be set out in the Quotation. Prices may be based on an hourly rate, a fixed fee, or a combination of both, as specified in the Quotation.
7.2 Unless otherwise stated, prices are quoted inclusive of standard travel time within our usual service area. Additional charges may apply for extended travel, waiting time, storage, extra staff, or additional services requested.
7.3 We may require a deposit to confirm your booking. The amount and due date of any deposit will be stated in the Quotation. Deposits are usually non-refundable except as provided under the cancellation terms below.
7.4 The balance of the price is payable on or before the day of the move, as specified in the Quotation. We reserve the right to refuse to commence or continue the Services if full payment is not received when due.
7.5 We may charge interest on any overdue amounts at the rate permitted by law, accruing daily until payment is made in full.
8. Changes and Cancellations
8.1 If you wish to change the date or details of your booking, you must inform us as soon as possible. We will try to accommodate your request but cannot guarantee availability for alternative dates.
8.2 If you cancel your booking, the following charges may apply, unless otherwise specified in the Quotation:
a. Cancellation more than 10 Working Days before the scheduled move date: refund of any balance paid, less any non-refundable deposit and reasonable administrative costs.
b. Cancellation between 5 and 10 Working Days before the scheduled move date: up to 50 per cent of the quoted price may be charged.
c. Cancellation less than 5 Working Days before the scheduled move date, or failure to allow access on the day: up to 100 per cent of the quoted price may be charged.
8.3 If we are unable to perform the Services due to reasons beyond our reasonable control, we may cancel or suspend the Contract without liability to you, but we will refund any payment for Services not yet provided, except where costs have already been irrecoverably incurred on your behalf.
9. Delays and Waiting Time
9.1 We will make reasonable efforts to carry out the Services within the estimated time. However, times are not guaranteed, and we are not liable for delays caused by traffic, weather, access issues, or other circumstances beyond our reasonable control.
9.2 If we are required to wait due to delays in gaining access, keys not being available, or third parties not being ready, we may charge waiting time at our standard hourly rates after any reasonable grace period.
10. Our Liability for Loss or Damage
10.1 We will take reasonable care of your Goods while they are in our possession. Our liability for loss of or damage to Goods, however caused, shall be limited as set out in this clause.
10.2 Unless otherwise agreed in writing, our total liability for loss or damage to your Goods in our custody or control, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value for the specific item, subject to an overall limit per consignment as specified in the Quotation or our prevailing policy.
10.3 We will not be liable for:
a. Loss or damage arising from your failure to properly pack items where you have undertaken the packing.
b. Damage to furniture or items made from particleboard, veneered wood or similar materials that are inherently susceptible to damage.
c. Normal wear and tear, minor marks or scuffs, or deterioration that could reasonably be expected during handling and transport.
d. Loss or damage to goods where relevant insurance or enhanced cover has been declined or not arranged by you.
e. Any indirect or consequential loss, such as loss of profit, loss of use, or loss of enjoyment.
10.4 We will not be liable for loss or damage arising because Goods were already defective, fragile, or in disrepair before the Services commenced.
10.5 You must notify us in writing of any visible loss or damage as soon as reasonably possible and in any event within 7 days of completion of the Services. We may inspect and verify any claimed damage before liability is accepted.
11. Customer Responsibilities
11.1 You are responsible for:
a. Providing accurate and complete information for the preparation of the Quotation.
b. Ensuring that Goods are ready for removal at the agreed time and that access is available.
d. Checking that nothing has been left behind at the collection address before our team departs.
11.2 You must not instruct our staff to undertake any work that is unsafe, unlawful or outside the agreed scope of Services.
12. Waste and Disposal Regulations
12.1 We operate in accordance with applicable waste and environmental regulations in the United Kingdom. We are not licensed to remove or dispose of certain types of waste, including hazardous or controlled waste, unless expressly agreed and legally permitted.
12.2 If you require the disposal of unwanted items, this must be agreed in advance. Additional charges will apply based on volume, weight, and the nature of the items.
12.3 We reserve the right to refuse to remove or dispose of any items that we reasonably believe to be hazardous, unlawful to transport, or not in compliance with waste regulations.
12.4 Where we agree to dispose of items on your behalf, we will use appropriate facilities or services. You remain responsible for ensuring that items you ask us to dispose of are not prohibited or unlawful.
13. Insurance
13.1 We maintain standard liability cover suitable for a removal business. The level of cover may be subject to limits, conditions and exclusions.
13.2 You are encouraged to arrange your own additional insurance for Goods of high value or special importance, particularly where the value of your Goods exceeds our standard limits of liability.
13.3 We accept no responsibility if you choose not to take out suitable insurance for your Goods.
14. Complaints and Disputes
14.1 If you have a complaint about our Services, you should raise it with us as soon as possible, giving full details and any supporting evidence.
14.2 We will investigate your complaint and aim to respond within a reasonable time. You agree to give us a fair opportunity to address any concerns before taking further action.
15. Data Protection
15.1 We will collect and use your personal data only as necessary to provide the Services, manage your booking, process payments, and meet our legal obligations.
15.2 Your information will be handled in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.
16. Termination
16.1 We may terminate the Contract immediately if you commit a serious breach of these Terms and Conditions, fail to pay sums due, act abusively towards our staff, or require us to undertake unlawful or unsafe activities.
16.2 Termination will not affect any rights or obligations that have already accrued at the date of termination.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
18.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
18.4 Nothing in these Terms and Conditions is intended to confer any right on a person who is not a party to the Contract.
